Booking Appointments
You can book Non-Urgent Regular appointments online with our doctors for all visit types — in-office, telephone, or video.
Also available to book:
- Same-day urgent telehealth with our doctors (Mon–Wed, 4:00–6:00 PM; booking opens 10:00 AM)
- Same-day in-office visits with our Registered Nurse (RN) for specific concerns (Mon–Thu, 2:00–4:00 PM; booking opens 10:00 AM)
- Aesthetic (Botox/Fillers) with Dr. Totounchian
Clinic Hours
Open: Monday–Thursday, 9:30 AM – 4:00 PM
Closed: Fridays, weekends, and statutory holidays
Phone Calls & Messages
Our office line is very busy and we may not answer immediately. Please leave a clear voicemail with your full name, phone number, and a brief reason for your call. We review every message and do our best to return calls the same day.
Please do not use Option 1 (reserved for providers/pharmacies).
Prescription Renewals
Please ask your pharmacy to fax refill requests directly to us. Once your doctor approves the request and signs the prescription, we’ll fax it back to your pharmacy. There is no need to call the clinic for renewals.
Because this process can take up to 72 hours, please plan ahead so you don’t run out of medication while the renewal is processed and faxed to your pharmacy.
Same-day Urgent Tele-appointments (Doctors) NEW
With Dr. Charkhsaz and Dr. Totounchian. Available Monday–Wednesday, 4:00–6:00 PM. Online booking opens daily at 10:00 AM (first-come, first-served).
Choose Same Day Urgent Appointment and select Telephone or Video. These visits are for urgent concerns only. Non-urgent bookings may be cancelled to keep access fair. Not for emergencies — call 911.
Same-day Urgent In-office (Registered Nurse) NEW
Monday–Thursday, 2:00–4:00 PM. Booking opens 10:00 AM each day.
For urgent, non-chronic concerns only, such as:
- Cold, flu, cough, or sore throat
- Urinary tract infection symptoms
- Minor eye or ear infections
- Sprains, strains, or minor injuries
- Simple wound care
Flu Shots
We do NOT offer flu shots / flu clinic.
Please contact your local pharmacy or public health unit for flu vaccinations.
Technology & AI
To support quality documentation, our doctors may use computer-assisted tools and AI during your visit. These tools comply with federal and provincial privacy laws. If you prefer not to use this technology, please tell your provider at the start of your appointment.
Clinic Policies
- No-Scent Policy: Please avoid perfumes or scented products for in-office visits.
- Zero-Tolerance Policy: Any verbal, emotional, or physical abuse toward staff will not be tolerated.